When the response time indicator on your Facebook page says something like “5 days”, having a Facebook page can hurt your business more than it helps. Poor response time may be due to the burden placed on a single staff member or lack of coordination between multiple staff personnel monitoring your company Facebook messages.
C1 allows your company to respond to Facebook messages directly from our 3CX solution. The live chat feature enables your agents to respond to both Facebook and website messages immediately from a central location available on their web client or smartphone app. Connecting Facebook visitors to your sales team in real-time guarantees a boost in conversions. Messages can be handled easily by a single user on your system or coordinated, prioritized and routed to multiple users on your system.
By keeping all your communications on one platform and integrating with your CRM, you can also save big on time as well as monthly subscriptions.