Project Description

Integrated Website Chat

website chat

The average visitor will stay on your site for 15 seconds generating a 20 – 40% bounce rate. That’s a lot of missed potential. With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time.

The built-in, chat feature on our one platform solution will allow your staff to not only chat with each other, but with clients. This will make for seamless correspondence with improved question response time and the ability to elevate chat conversations to a call or video with just a click of a button.  Chats can be individual or assigned to groups – improving handling if there is an increase in chat requests and your staff will have the ability to answer the incoming requests immediately from either their 3CX web client or mobile app.

Connect visitors to your sales team and watch conversion rates skyrocket! Keep all your communications on one platform, save on time and on monthly subscriptions, while keeping an audit trail of all conversations.

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Convert Visitors into Sales

  • Turn visitors into leads faster.
  • Know what they’re looking for before you start pitching.
  • Create leads out of new visitors in your CRM.
  • Identify customers and bring up their contact record.

Chat not Enough? Elevate to a Call

  • Elevate chat to voice or video call with one click.
  • Calls go via the browser – free for the customer and you.
  • Increase conversions and improve response times.
  • Lower contact barriers – no need to dial a number.

One System for Live Chat, Calls, Messages

  • Avoid administering & learning separate live chat systems.
  • One centralized log of communication.
  • Avoid costly monthly fees of a separate live chat software.

Respond Faster to Chat Messages

  • Assign chat messages to a group automatically.
  • Interface allows queue based group handling of chats.
  • Tickets can be assigned to the first user that responds to the chat.
  • Ticket responses monitored and archived centrally.
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